Returns Policy

Returns & Exchanges Policy

We want you to love your Unicorn Friends products! If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns:

• You can return your items within 30 days of purchase for a full refund.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• To start a return, simply contact us at info@ourunicornfriends.com with your order number and reason for return. We’ll guide you through the process.

Exchanges:

• If you’d like to exchange your product for a different item, we’re happy to assist! Please follow the same process as returns and specify the item you'd like in exchange.
• You may be responsible for the return shipping cost, but we’ll cover the shipping cost for the exchange item.

Non-Returnable Items:

• Certain items, such as opened trading card packs or limited edition products, may not be eligible for return due to their collectible nature. Please contact us if you're unsure about an item’s eligibility.

Refunds:

• Refunds will be processed once the returned item is received and inspected. You’ll receive your refund through your original payment method, typically within 5-7 business days.

Return Shipping:

• You’ll be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
• We recommend using a trackable shipping service for returns to ensure your item is safely delivered.

If you have any questions or concerns, don’t hesitate to reach out to our customer service team at [customer service email or phone number]. We’re here to ensure your Unicorn Friends experience is as magical as possible!